As I have retired, I enjoy the opportunity volunteering gives me to use the skills and experience I have accumulated as well as providing me with an enjoyable and rewarding activity.
I find the way in which we help people very rewarding and humbling. The biggest thing for me is helping people in every volunteering session, alleviating their concerns about tax and taking at least this worry away.
As a TaxAid Volunteer, you will join a community of qualified tax professionals who use their valuable expertise and knowledge to support people who cannot afford professional tax advice in the UK.
The answer is yes! In our 2019 Volunteer Survey, 96% of respondents felt their work positively impacts the beneficiary and the charity as a whole, with 55% stating the impact as significant.
All of our roles focus on helping people who genuinely need support, who often feel as though they are stuck because they cannot afford paid tax help.
As a helpline volunteer, you would answer calls and speak with our beneficiaries helping them with simple tax queries. For complex tax issues your role would be to take notes and prepare them for the case worker.
As a case worker, you would take on individual beneficiary cases from start to finish. You might file tax returns or write appeals. All case workers are supported and accredited.
Our community volunteers support us in a variety of ways. You could visit events on our behalf, assist with fundraising, write articles for our website, and raise awareness about the charity.
Each case that I have had the privilege to work on has had its own memorable aspects and rewards. There isn’t one particular case that particularly sticks out, but the genuine appreciation and thanks shown by clients is heart-warming and reminds me why I get so much pleasure out of working with TaxAid.
We understand it can sometimes seem a bit overwhelming knowing where to start your volunteer journey. We will ask you about your skills and experiences, and consider any limitations when deciding the right type of volunteer opportunity for you.
We welcome people from all walks of life. Our aim is to support you in developing your knowledge and confidence to provide free, professional tax advice to all those who are in crisis or who cannot afford it.
Together, we will look at the reasons why you would like to volunteer – whether you are looking to take on a new challenge and learn new skills or simply just want to help. We want to make sure you get the most out of volunteering.
Volunteering with us is a deeply rewarding experience, not only for our beneficiaries; it builds your health, wellbeing, connection to others and gives you a wider purpose. We believe volunteering should only be a positive experience.
Students from the University of Edinburgh who took part in our Scottish Tax Clinic.
Thank you for your interest in volunteering with us. We truly appreciate the generosity of those who want to contribute their time and skills to support our work.
At present, our volunteer recruitment remains on hold while we carry out a thorough review of our volunteering procedures. This process has taken longer than expected due to some unforeseen internal developments, but we are actively working to finalise these improvements.
We are hopeful that recruitment will reopen soon, and we look forward to welcoming new volunteers when the time comes. In the meantime, we appreciate your patience and understanding.
If you would like to be notified when applications reopen, please check back here for updates or get in touch with us. Thank you for your support!
We are looking for volunteers from all walks of life, and welcome corporate volunteer partnerships as well as individual volunteers. Use the contact form below to find out more and get started.
Your volunteering time depends on you and which volunteer role you undertake for us. Some people volunteer every day, others volunteer for just a few hours per week, and some decide to volunteer for one-off events and activities.
We try to match your availability as far as we can and any time that you can give, no matter how small, is always very much appreciated.
TaxAid is committed to diversity and welcomes professionals from all backgrounds who want to use their skills to support those in need. However, due to our limited resources, we are only able to offer Volunteer Tax Adviser roles to those with practical, up-to-date knowledge of personal and small business tax.
To ensure the best support for our beneficiaries, we ask that volunteers commit to Continuing Professional Development (CPD) and are confident in managing their own IT. While we do provide training, this focuses on areas such as tax debt and other issues that specifically impact low-income taxpayers, rather than core tax knowledge.
We appreciate your understanding and encourage those who meet the criteria to get in touch.
Yes! We want volunteering to be accessible and welcoming to everyone. If you would like the volunteer application form in a different format, such as large print, or if you have any questions about a role, leave your name and email in the contact form above.
Yes, of course. You can support the charity around your full-time working commitments.
Yes, volunteering does not affect your benefits and there are no limits to the amount of time you can volunteer as long as you continue to meet the conditions of the benefit you receive.
Get more information from the gov.uk website about volunteering and benefits.
You will be entitled to reimbursement of all reasonable expenses so that you are not left out of pocket. We will ask you to produce receipts and travel tickets and complete a simple claim form.
You will need to provide two referees. They will need to have known you for at least two years and aged 18 or over who can provide character and/or professional references. They must not be a family member or partner nor live in the same household as you.
