Contact - TaxAid TaxAid

Before contacting us you should have sought help from HMRC first (0300 200 3300). HMRC can help with most tax queries, including your PAYE code or how much tax has been taken off on your latest payslip, and they have access to and can change your tax records.

We are a small charity with limited resources. We offer free, independent and confidential advice to UK taxpayers on a low income who haven’t been able to sort out their tax issues with HMRC. We do not provide advice on Corporation Tax (Limited Companies), Tax Planning, Tax Credits, Benefits, Council Tax or non-UK tax issues.

Call our tax advice helpline: 0345 120 3779

Opening times are Monday – Friday: 9 am – 5 pm

If you call and we are not available please leave a message and we will get back to you as soon as we can.

Contact form

It can take up to 14 days before you receive a reply from us – so if you are able to we suggest that you call our helpline for tax queries.

If it is difficult for you to use the phone(because of a disability or health condition or because you are overseas) please explain this before setting out your query.

Name (required):

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Total weekly income including benefits, but not tax credits (required):

Please tick the box if you agree that TaxAid can make a note of your data, including any personal data, that you have supplied in your enquiry so that we can provide you with a reply. We will only use your personal data to provide you with the advice you are requesting and for quality control and training purposes. Everything you tell TaxAid staff and volunteers will be treated confidentially. Further details are in our privacy notice which is available here. Without ticking this box to confirm your consent we are unable to accept this enquiry.

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