Please note: Before contacting us you should have sought help from HMRC first (0300 200 3300). HMRC can help with most tax queries, including your PAYE code or how much tax has been taken off on your latest payslip, and they have access to and can change your tax records.
We are a small charity with limited resources. We offer free, independent and confidential advice to UK taxpayers on a low income who haven’t been able to sort out their tax issues with HMRC. We do not provide advice on Corporation Tax (Limited Companies), Tax Planning, Tax Credits, Benefits, Council Tax or non-UK tax issues.
Call our tax advice helpline: 0345 120 3779
Opening times are Monday – Friday: 9 am – 5 pm
If you call and we are not available please leave a message and we will get back to you as soon as we can.
It can take up to 14 days before you receive a reply from us – so if you are able to we suggest that you call our helpline tax queries.
If it is difficult for you to use the phone(because of a disability or health condition or because you are overseas) please explain this before setting out your query.