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Helping Susan resolve years of tax stress

For years, Susan tried relentlessly to resolve a tax problem on her own. Each attempt left her more stressed and uncertain, as she felt she was only making things worse. In 2018/19, Susan received a notice of underpayment of Income Tax for £1,461. She thought the issue came from changing

Help with overpaying tax: Tess’s story

Despite not owning a computer, and struggling to fully understand her tax return forms, Tess diligently prepared her own tax returns for several years. Overpaying tax She had an annual income of less than £10,000, which was made up of her state pension, a small additional pension, and some self-employment

A £1,300 bill – on earnings of £902

Paul was charged £1,300 in late filing penalties – on earnings of £902.77. He had no spare money to cover this tax bill and no idea what to do next.

Cancelling debt, building confidence

In early 2023, Katy, a dedicated care worker from Southwark, found herself facing a financial crisis. With no savings and no clear way forward, Katy was overwhelmed and deeply anxious.

Update on HMRC security attack

HMRC are sending letters to approximately 100,000 taxpayers between 4 and 25 June who have been affected by a recent security attack, in which criminals used details they obtained from non-HMRC sources to impersonate individual taxpayers and access their online tax accounts. If you do not receive a letter, you

Reviewing your 2025/26 tax code

This email contains information about tax codes and links to HMRC’s online support services, including videos, articles, and online tools to help you find and check your new tax coding notice. A detailed guide to PAYE tax codes is also available on the TaxAid website at https://taxaid.org.uk/tax-information/employee-paye/paye-and-tax-codes Information about your

Tips for your 2023-24 tax return

Completing a tax return can be a daunting task for many, but with proper preparation and an understanding of the process, it can be manageable.  Here are our tips for completing your 2023-24 tax return: Gather documents for all of your sources of income.  This can include a P60 from

Tax and moving homes

Jeremiah was 88 years old. His vulnerabilities in addition to his age, meant he had had difficulty understanding his tax position and what he needed to do to resolve it.