Voluntary Sector, we can support your beneficiaries with their tax debt

We provide free, confidential and professional tax support to people who cannot afford paid tax advice.

For many of our beneficiaries tax is not their only problem, we speak with people who are living on the breadline, with disabilities and mental health issues, who are dealing with bereavement or who are victims of crime and/or abuse. By working closely with other charities we have a wider network and we can support people in need more effectively.

What can we help with?

You can call TaxAid if you need help with:

  • understanding HMRC’s letters, bills or statements
  • a tax debt
  • a dispute with HMRC
  • completing tax forms or
  • other personal tax issues

TaxAid does not advise on any DWP benefits (including Tax Credits), council tax, or Limited Companies. TaxAid does not provide tax planning advice, but our advisors can provide guidance on making good tax decisions.

HMRC or TaxAid?

The decision whether to send clients to HMRC or TaxAid needs to take into account HMRC’s service delivery model for people who need extra support, the “Need Extra Support” (NES) service.

Access to NES is initially by telephone, via HMRC’s usual contact number 0300 200 3300. Some advice agencies have direct hand-off arrangements for their clients who meet the criteria for extra help. 

HMRC has introduced an online appointment booking form (available nationally) to allow individuals who are unable to use the phone because of a hearing or speech disability to make an appointment http://www.hmrc.gov.uk/tools/visits/index.htm.

Who is eligible for our support?

Individuals, including self-employed and sole traders. TaxAid will support people who are:

  • earning approximately £20,000 annually (before tax), or people on higher income:
    • with debt more than 25% of their annual income, or
    • if experiencing other hardships or disadvantages such as (but not limited to) mental or physical health problems, disabilities, domestic violence, bereavement, or homelessness

Voluntary sector online support

Charity referral

Phone us using our dedicated referral helpline to refer someone who might need our help.

Tax information

Our website hosts a great deal of information and expertise about the tax industry. You can direct beneficiaries to our website to find information relevant to their issue if it is non-urgent.

Posters and leaflets

If you would like any printed promotional material for our charity, please fill in the contact box below.

Get in touch

We are looking to speak with voluntary sector advisors to see how we can effectively work together. By extending our network we can better help our beneficiaries and spread the word about partner charities and the help that they can give.

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