Tony had always struggled with dyslexia, but had other difficulties with COPD, heart disease and peripheral vascular disease. He contacted us in June 2021 as he had received a letter showing a tax underpayment of £246.
A query came through on our helpline from a beneficiary, who although anonymous, we will call ‘Emma’. Emma’s tax problems mounted due to her dyslexia and computer illiteracy, she felt too embarrassed to turn to others for help. Eventually, however, when Emma could no longer cope on her own, it