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Before contacting TaxAid for advice, please look at the information pages and problem guides to see if you can find the information you need. In particular, if you want to understand more about how your taxes are calculated, select the tax you are interested in from our drop-down menu on the home page. We recommend reading the Income Tax pages and Employee pages to understand what your tax code means.
If you have received a recent tax refund or bill and are not sure whether it is correct, you may want to read our recent update.
If you still cannot find what you need, please complete the form below, giving as much information as possible. Please bear in mind that we are a charity and are only able to help people on low incomes (aprox £17,000 pa). Replies can take up to one week so if you need urgent advice, please call the helpline instead.
TaxAid helpline
Our helpline offers professional, free, confidential advice to people on low incomes