PLEASE NOTE: The charity TaxAid advises only those people on low incomes whose problems cannot be resolved with HMRC.

About TaxAid

TaxAid is a charity that helps people on low incomes when they get into difficulties with their tax affairs.

TaxAid helps people on low incomes to understand the bits of the tax system that apply to them (safely ignoring the confusing 98% that don’t), pay only the right amount of tax and help them resolve crises when things go wrong.

TaxAid was set up by tax professionals who were concerned that people on low incomes were suffering significantly because they could not afford tax advice. There was evidence that people were being made bankrupt unnecessarily on tax demands based on estimated figures; that people had been overpaying tax for years because they didn’t understand the rules; and that unrepresented people did not know how to access their rights of appeal.

The need for tax advice has grown significantly since then. There has been a significant increase in the number of self-employed people over the years, and many of them are on low incomes and much more vulnerable than in the early days of TaxAid. Equally there are many more people in multiple employments to supplement their income and so have much more complex tax positions.

The demand for help and advice has also grown because the tax system has become much more complex for those on low incomes: there are consequently more “casualties of the system”. This includes late filing penalties, the greater focus on compliance activity and tightened practices on debt collection. All these changes are harsh for those on low income.


TaxAid runs a national helpline, and provides face-to-face services in London, Manchester, Birmingham, and Newcastle upon Tyne. We also give advice via email.

Our website is designed to make tax understandable to any taxpayer.

TaxAid holds the Advice Quality Standard.

People at TaxAid

The Rt. Hon. Lord Carnwath CVO, Justice of the Supreme Court of the United Kingdom
The Rt. Hon. Lord Hodge, Justice of the Supreme Court of the United Kingdom.


Stephen Banyard (Chairman)
Sue Bonney
Francesca Lagerberg
Jim McKie
Kevin Thomas (Treasurer)
Kevin Nicholson
Jonathan Peacock QC

Gary Millner (CEO)

Valerie Boggs (Advice Director)

Annual Review
For further details of how we are governed and run, the most recent Annual Review can be accessed here – Annual Report 2017 colour.

Administration Office:
Address: Unit 2, 33 Stannary Street, London SE11 4AA.
Tel: 020 7803 4950 (public helpline is 0345 120 3779)

The Bridge the Gap appeal
The two tax advice charities, TaxAid and our “sister” charity, Tax Help for Older People have been helping vulnerable, low income taxpayers for over 20 years. At no time has the need been higher. And it is increasing. So we have come together to launch an urgent campaign to enable us to serve more people in crisis with their tax.

Giles Mooney Managing Director of the Professional Training Partnership interviews Valerie Boggs the Advice Director of Tax Help for Older People and TaxAid about the work of the two tax charities and the need for financial support from the profession in supporting the Bridge the Gap campaign for Tax TV

There is an urgent need to meet this increased demand for our expertise by the more disadvantaged and marginalised people in society.

People on low incomes can’t access tax advice. That is the gap we have to bridge.

If you would like to donate to the work of the tax advice charities please click here.